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What to Expect When you Stay at Meritus Medical Center

Preparing for a stay in a hospital can be a worrisome situation. To help you and your family prepare, we have compiled this information to help you gain an understanding of what you can expect when you stay at or visit Meritus Medical Center.

Helpful Information About Your Stay

Before Your Arrival

For planned trips to the hospital, you may choose to pack a few personal items to bring with you. To make your stay more comfortable, we suggest bringing:

  • Photo ID, insurance information
  • A list of current medications
  • A list of any known allergies
  • Basic toiletries, such as deodorant, toothbrush, or a hair brush. Of course, these will be provided if you prefer to leave yours at home.
  • Books, magazines, cards, knitting, or other things to occupy any downtime you may have
  • Comfortable clothing to go home in

We recommend that you do not bring large amounts of cash, expensive jewelry, or other valuables.

Arriving to Meritus Medical Center

Parking

Free valet parking is available at the main entrance of Meritus Medical Center from 7:00 am to 6:00 pm daily. Upon your arrival to Meritus Medical Center, you may park in a parking space of your choosing. Employees have been asked to park in the yellow-lined spaces only, to allow patients and visitors access to the spaces closer to the facilities.

Patient Folder

Each patient will receive a patient folder which includes information about Meritus Medical Center, area resources, and more. This folder should also hold any and all information handed to you by your care team and should be taken home with you.

During Your Stay

During your stay at Meritus Medical Center, a variety of services are available to you including:

Your Room

Meritus Medical Center boasts all single-patient rooms. Each room features a large window, a bed, a chair for visitors, and a private bathroom. Within your room, you can expect:

Room Temperature Control

If you wish to change the temperature in your room you can do so with the thermostat. It can be found near the door to the room.

Phone

A phone is available to you at all times and can be found on your bedside table.

Care Board

Each room has a care board that will feature the date, the names of members of your care team, and other pertinent information.

Meritus Medical Center Employees

All employees are required to wear badges identifying them as health system employees. If you are in need of anything during your stay, please do not hesitate to ask any employee for assistance. Each employee who enters your room should introduce themselves and wash their hands. Please do not hesitate to ask an employee their name or to wash their hands.

Caregivers and support staff at Meritus Medical Center wear uniform colors to help identify themselves and their role in patient care. The uniform colors are:

  • Physicians - white lab coats or light blue scrubs
  • Registered Nurses and LPNs - navy, white or combination of the two colors
  • Certified Nursing Assistants and ED Techs - maroon
  • Transport - cranberry with ID tag indicating "Transport"
  • Radiology Technicians - red, black or combination of the two colors
  • Lab Technicians - lime green and black
  • Inpatient Pharmacy - eggplant purple
  • Environmental Services- caribbean blue
  • Physical, Occupational and Speech Therapists - aqua blue or lavender
  • Respiratory Therapists - gray or black
  • Facilities/Engineering - light blue shirts with Meritus logo and navy pants
  • Emergency Department Scribes - navy polo shirts with a ScribeAmerica embroidered logo

If you need assistance

If at any time you need a nurses' assistance, please press the nurse call button located on your handheld.

Dining

For patients at Meritus Medical Center, a unit assistant will stop by to take your order for each meal. Meals will be delivered and removed by friendly nutrition services staff.

For your visitors, Meritus Medical Center dining options include the Robin's Cove and the Coffee Kiosk. All of our dining options accept major credit cards, cash, or gift certificates, which are available from the hospital cashier.

Internet Access

There is a public computer kiosk to access the internet located in the outpatient testing waiting area. In addition, a wireless network named "R0@DRUNN3R" is available for use throughout the hospital. To access R0@DRUNN3R, connect your wireless device to the network, then open an internet browser and read and agree to the terms and conditions. There is no charge to patients or visitors for internet access.

Patient Advocacy

Patient advocacy offers many services. Patient advocates will assist in providing direction to the appropriate resources for coordinating your care. They can help find answers to any questions or concerns you may have, and are also are called on to intervene in crisis situations and help negotiate resolutions when needed. Additionally, patient advocates are trained to help you with advance care planning and the completion of Advance Directives.

Patient Information Line

If your loved one is in the hospital, you can call the Patient Information Line at 301-790-8160 to verify their room number to send flowers, call, or visit.

After Your Discharge

Your care does not stop when you are discharged home from the hospital. Meritus Health care managers will call to check on you, ensure you understand your discharge instructions, and help you find any additional care you may need.

We know that you have choices when planning a hospital stay, and we appreciate you choosing Meritus Medical Center. Because your honest feedback is important to us, you may be receiving a survey in the mail shortly. Please send it back with your comments on your experience in our hospital. Remember, we are listening to you!

11116 Medical Campus Road
Hagerstown, MD 21742
301-790-8000
TDD: 1-800-735-2258
meritus Health
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