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Behavioral Health Services

Employee Assistance Program

A troubled employee can make a significant impact on your bottom line in the form of lower productivity, decreased morale, the involvement of other employees and management, or the loss of an employee who received significant training. However, with support and comprehensive care, the majority of problems can be resolved before you lose a valuable employee, or before that employee causes problems for your business.

Employee assistance programs are primarily counseling and consultation service companies that offer business and industry help by guiding employees through difficulties impacting productivity. Timely, cost-effective intervention will translate into savings for your organization.

For a free, customized proposal, please call 301-766-7624 or 301-766-7600.

An employee assistance program (EAP) can address

  • workplace issues EAP can help with;
  • personal, employee, and family issues;
  • services that offer solutions
  • program providers

Workplace issues EAP can help with

Workplace Conflicts

  • Interpersonal
  • Team member
  • Professional versus support staff
  • Generational
  • Growing skills gap

Workplace Liability Issues

  • Workplace violence
  • Workplace substance abuse
  • Demands for accountability
  • Lawsuits—harassment
  • Regulation—OSHA, ADA, FMLA
  • Management and diagnosis of mental health problems or addictions

Workplace Costs

  • Increased turnover and separation
  • Increased absenteeism
  • Increased pressures
  • Increased substance use
  • Burnout due to multiple life roles
  • Increased disability and health claims
  • Increased accident claims

Productivity and Performance Concerns

  • Negative—blame culture
  • Sense of entitlement by employees
  • Poor performance or ability to function
  • Need for higher productivity to maintain previous business profit
  • Increased work hours for management
  • Decreased productivity

Personal, employee, and family issues EAP is able to address

Relationship Problems

  • Couples
  • Children
  • Families
  • Communication
  • Setting limits
  • Conflicts

Life Transitions

  • School and career decisions
  • Midlife
  • Separation and divorce
  • Retirement
  • Empty nest

Family Issues

  • Parenting
  • Step-Families
  • Sibling conflicts
  • Peer relations
  • School performance
  • Extended family
  • Eldercare
  • Financial issues
  • Legal issues

Substance Use Issues

  • Alcohol
  • Drugs
  • Concern when someone else is using alcohol or drugs
  • Codependency
  • Workplace testing and compliance

Psychological Issues

  • Stress
  • Negativity
  • Coping with change
  • Depression
  • Grief
  • Anxiety
  • Panic
  • Concern for someone else

Services the EAP uses to offer solutions

Health and Wellness Information

Brochures - EAP provides unlimited brochures for employees and family members describing the appropriate use of EAP services and the process for requesting confidential help.

Information requests - EAP is available to employees and family members by phone to answer questions on a variety of subjects. Counselors will research a topic to assist with answering questions if necessary.

Newsletter - Each month employees and their families will receive an informative newsletter containing educational material for personal growth and problem prevention. Topics can be selected to address particular problems or concerns within the organization or community.

Promotional materials and events - Promotional posters, the flyers, and handouts are available to EAP-contracted companies on a regular basis. In addition, the EAP will participate in benefit and health fairs for your organization.

Corporate Training

Supervisory Training - EAP offers training seminars for supervisors concerning their role in the EAP and in maintaining a drug-free workplace. Additional supervisory training seminars will be offered during the contract year and can be chosen from an extensive list of seminars. These seminars are designed to assist supervisors with employee issues of concern.

Topics include

  • Constructive confrontation
  • Signs and symptoms of alcohol or drug use
  • Enabling and provoking behaviors in the workplace

Employee Education - EAP counselors will provide educational seminars for employees during the contract year. The initial session will focus on the appropriate use of EAP services. Subsequent presentations can be selected from an extensive list or specifically designed to address a problem in your organization. Some examples of previously requested seminars are noted below:

  • How to Cope with Change
  • Responding to Personal Criticism
  • Stress Management

General Corporate Trainings - Corporate trainings can be selected from a list of about forty topics and are designed for any setting or timeframe. Topics can also be blended or custom designed.

Comprehensive Crisis Assistance

Emergency Services - EAP counselors will be available by phone for employees and their families on a twenty-four-hour, seven-day-a-week basis. During the initial phone contact, the counselor will help determine what level of support is needed and arrange for the services.

Critical Incident Stress Management - EAP counselors will be available when a traumatic event occurs to prepare staff for possible stress reactions and assist them with returning to work at their previous level of performance. This service can be utilized when violence occurs in the workplace or an employee/family member/student is involved in a traumatic occurrence. The EAP will provide as many counselors as needed.

Management Consultation

Supervisory Questions and Situations - EAP counselors will be available for consultation with supervisors working with a troubled employee or an employee suspected of substance use. Professional counselors will assist management with problem resolution and meet with employees and their supervisors if needed.

Supervisor's Manual - The EAP will provide a manual for each supervisor further explaining how to use the EAP when working with troubled employees. It includes detailed information about recognizing early signs of stress in employees, documenting observations, and encouraging the employee to access confidential counseling.

Policy and Procedure Implementation - The EAP will provide consultation on the implementation process for new policies and procedures. The counselor will help determine possible points of resistance and ways to overcome implementation difficulties.

Professional Counseling

Problem Assessment - EAP counselors will meet with employees or family members identified as having a problem, and a full assessment of the situation will be completed during the first session. If the problems can appropriately be handled in short-term counseling, the EAP counselor will provide brief therapy during the contracted number of counseling sessions. If the problem requires long-term treatment or acute care, an appropriate referral will be made. The sessions are flexible and can involve individuals, couples, families, or small groups. Our goal is to solve the problem.

Case Management - EAP will provide case management to follow up with an employee after referrals for additional outpatient treatment or inpatient treatment have been made. The need for these referrals is rare. With the client's permission, monthly contacts will be made to an employee while in outpatient treatment and for up to one year after discharge from inpatient treatment.

DOT Alcohol and Drug Regulations Compliance

On-site Trainings - EAP can provide training with certificates as required for your employees and supervisors convered by DOT regulations for safety-sensitive positions.

SAP Evaluations - EAP has DOT-qualified professionals for initial and follow-up SAP evaluations after a positive alcohol/drug test as required by DOT.

Drug-Free Workplace Policy Department and Implementation - EAP can provide consultation and support during the development and implementation of drug-free workplace policies.

Administrative Support

Confidentiality - Strict confidentiality of employee information is maintained, including employee names and specifics of the employee's problem. Employees are able to schedule appointments by directly calling the EAP offices. Employees can also be referred to the EAP by supervisors or other concerned individuals.

Utilization Reports - EAP staff will provide reports concerning the utilization of services. Reports will include statistical information and goals for program utilization.

Communication - A specific EAP representative will be assigned as the contact peson for your organization to facilitate a good working relationship and effective, timely resolution of all concerns.

Liaison Service - EAP will work closely with the insurance plan for your organization and coordinate referrals when necessary.

Term and Fee - EAP services are available as a capitated contract. The term of an EAP contract is based on your situation and needs. An employee roster is provided to the EAP and updated regularly. Billing is completed on an annual or quarterly basis. Behavioral Health Services specializes in custom-designing employee assistance programs that will meet organizational needs and goals. A financial proposal will be based on the level of services your organization selects. Portions of the service line are also available on a fee-for-service basis.

EAP program providers

All of the employee assistant program counselors are independently licensed therapists and certified employee assistance counselors. They provide corporate training events and assist with critical incident stress management. Other EAP themes and activities include diversity issues, leadership development, team building, coaching, relationship enhancement, and productivity/performance improvement. Although specific categories are listed below, EAP assists with any and all issues of concern to an individual.

Providers:

Donna Butler, LCSW-C, CEAP
As program director for the EAP, Donna combines her behavioral health inpatient and outpatient experience with her business background to facilitate proposal design, management consultation, and the coordination of the EAP service line to enhance clinical outcomes.

Margaret Kitchens, LCWC-C, CEAP
Margaret has extensive experience working with adults through individual and/or group therapy. Her areas of expertise include trauma, abuse, grief and loss, mood disorders, relationship issues, women’s issues, dual diagnosis issues, and adjustment to life problems.

Patrick Ricker, LCPC, CEAP, CCDC
In addition to being a CEAP and LCPC, Patrick is a certified chemical dependency counselor and SAP qualified by DOT. He works with individuals and families to provide support and develop treatment interventions. As an ordained pastor, Patrick is able to integrate spiritual concepts from many world religions when requested.

Julie Kugler-Bentley, LCSW-C, RN, CEAP
Julie has extensive experience working with adults and children of all ages. She specializes in mood disorders, critical incident stress management, parenting issues, couples counseling, health concerns, trauma, abuse, grief and loss, and coping with life changes. Serving in the dual role of EAP counselor and RN, Julie also assists in the support of medical areas and services.

11116 Medical Campus Road
Hagerstown, MD 21742
301-790-8000
TDD: 1-800-735-2258
meritus Health
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